Refund policy

At Dexapstore, we stand behind the quality of our curated collections. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

2. Damaged, Defective, or Wrong Items Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@dexapstore.com.

• Our Guarantee: In cases of damage or manufacturing defects, we will send a replacement at no extra cost or issue a full refund. We may ask for a photo or video of the issue to expedite the process with our quality control team.

3. Change of Mind / Non-Returnable Items While we want you to love your purchase, we cannot accept returns on certain items such as personal care goods (beauty products), customized items, or gift cards. For "change of mind" returns, the customer is responsible for the return shipping costs to our designated fulfillment center.

4. How to Start a Return To start a return, you must contact us at support@dexapstore.com. Items sent back to us without first requesting a return will not be accepted.

5. Refunds Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process the refund.

6. Cancellations Since we process orders within 1-3 business days, you must contact us within 12 hours of placing your order if you wish to cancel it. Once the order has been handed over to our logistics partners, we cannot cancel the shipment.